• en
  • nl
  • fr

Healthcare Communications

Improve hospital and healthcare messaging

Talk to an expert

Improve Hospital Communications

Communication in hospitals and healthcare organisations is undergoing a transformation.

Gone are the days of telephone calls, pagers, whiteboards and faxes that used to plague healthcare communications. Patients and care providers expect fast, reliable and secure messaging for:

  • Appointment management
  • Treatment alerts and reminders
  • Automating staff processes

As the race towards digital transformation accelerates and operational costs spiral, the barriers to modernise communications in the healthcare sector must be removed today.

The need for better healthcare messaging

Health organisations need to be agile

Ensure your message reaches the right person quickly during an emergency with Day to day care processes may become beset with inefficiencies. Communication breakdowns and unproductive collaboration are the principal cause of medical errors and heavily impact the time that could be spent caring for patients.

Patients expect more

Not only do ineffective communications impact patient satisfaction, but they also have a direct impact on the quality of their care. Patients need healthcare providers to streamline communications to improve two-way engagement.

Coordinate staff communications

Every year care delivery becomes ever more complex. Overworked staff increase the likelihood of medical errors and lack of health team collaboration has a significant impact on care delivery. Healthcare organisations need a better way to get the right information to the right people. Fast.

Eliminate manual processes
Allocate more time to patient wellbeing
Talk to an expert

Improved productivity saves the average hospital millions every year

Faster Patient Admission

Admitting a patient could be 65% quicker

Quicker Emergency Response

Coordinating an emergency response team could be 43% faster

Efficient Patient Transfers

Transferring a patient to another facility or home care/hospice could be 63% faster

Mission-critical communications

Eliminate productivity leak points and ensure your message reaches the right person quickly with mobile notifications and alerts. Orange Enterprise Messaging is a reliable and cloud-native communications platform that easily integrates with existing healthcare systems to reduce operational costs.

  • Improve productity by automating healthcare operations
  • Enable rapid incident response with mobile alerts
  • Integrate mobile messaging with your existing healthcare IT systems

Increase productivity

Discover how two-way mobile messaging helped home nurses provide producitive and better care for one healthcare provider.

Communication for the entire patient journey
Connect with patients in the moments that matter
Talk to an expert

Ensure your communications are care-centric

Patients prefer messaging

70% of patients will not answer a phone call from an unfamiliar number

Use the right channels to interact

70% of patients expect to receive messages and alerts on their preferred channels

Patients want responsive care

The majority of patients expect responsive 2-way interactions outside of their appointment

A better way to communicate with patients

Put patients on the best path with personalised mobile communications, including automated appointment remnders and aftercare recovery notifications. Orange Enterprise Messagng helps you to increase show rates, improve waiting list times easily and keep patients informed in real-time.

  • Reduce missed appointments by up to 25% with SMS
  • Gather instant patient feedback through digital channels to ensure the best patient care
  • Increase engagement, 98% of text messages are read within 3 minutes

Increase patient engagement

Learn how a healthcare provider was able to improve engagement scores by switching from email and telephone calls to SMS.

Orchestrate better healthcare team collaboration
Breakdown silos with holistic communications
Talk to an expert

Promote collaborative care

Reduce medical errors

Medical errors are caused by systematic problems. Eliminate these with coordinated care and collaborative communications amongst the healthcare team.

Lower fatigue

Exhaustion can have an impact on patient care and employee turnover. Secure communications can reduce fatigue by enabling information to be accessed quickly.

Patient handoff gaps

Getting information to care providers quickly can be challenging. Doctors, nurses and care providers need a secure and reliable way to access and send critical information quickly.

Communication is essential to enhancing healthcare delivery

Efficient communication and effective collaboration are essential to breaking down healthcare silos. Orange Enterprise Messaging can be used by all facilities and departments to empower them with compliant and instant communications.

  • Enable safer patient handoffs
  • Promote exchange of knowledge and prevent burnout
  • Ensure healthcare communications are secure and compliant

Increase team collaboration

Discover how communication helped this team to collaborate more effectively and improve outcomes.

Integrated clinical communications platform
Transform patient interactions, streamline workflows and curb costs
Talk to an expert

Reimaging healthcare communication workflows

Orange Enterprise Messaging for Healthcare

To achieve the triple aim of streamlining common workflow processes, improving the patient experience and enabling medical teams to collaborate securely and instantly, healthcare providers should look for a comprehensive, integrated mobile communications platform.
Talk to an expert

High Value Priority Messaging





SMS Messaging

Integration APIs

Cloud Admin

Appointment Reminders

Urgent Notification

Messaging campaigns

Emergency Broadasts

Account Security and Management

Finance Reporting

Customer Satisfaction and Follow up

Staff Communication

Home Healthcare

Why Orange Enterprise Messaging?

Healthcare providers deserve a clinical communications platform that they can rely on, is easy to deploy and integrate with existing systems and is built on a scalable solution that can be tailored to hospitals and healthcare organisations.

Secure & Reliable

Orange Enterprise Messaging is a poweful and trusted communication platform that can be relied on for mission-critical alerts, with ISO-27001:2013 security certification and operational stability with 99.99% uptime and high message volume throughput.


Deploy integrated communications quickly that is highly configurable to your requirements. Consolidate functionality and reduce costs by easily integrating the healthcare message with a range of APIs. Set controls with our hierarchical platform design.


We have been working closely with leading hospitals, doctor’s surgeries and other healthcare providers across the country, helping them to achieve more efficient workflows, reduce costs and streamline communications.